Returns/Deposits

RETURNS AFTER DELIVERY

All sales are final. However, if you discover concealed damage, and report such damage within three days of delivery or pick-up of merchandise that you have purchased, we may provide you with a refund, at our discretion. In order to report such damages, please contact our service department at: 888-558-0858, or via email at info@shopefw.com.

If a refund has been authorized, please note the following:

All refunds will be processed and mailed to you (as per billing address on invoice) within 2 to 3 weeks from the date of cancellation.


CUSTOMER SERVICE

Our dedicated teams of warranty specialists are available to you 7 days a week:

Contact: 1-888-558-0858

OR

E-mail: info@shopefw.com

Hours of operation:
Monday to Friday: 11am - 8pm
Saturday: 10am - 7pm
Sunday: 12pm - 6pm

*A voicemail is available 24 hours a day, 7 days a week and all calls will be returned within three business days.